Case

Case Study - PALMS

Sales & Distrubution

SOLUTION OVERVIEW

ABC COMPANY acts as a hub for the Middle East and Africa regions. Besides Sales and Marketing functions, ABC COMPANY is responsible for the enhancement and development of the corporate brand image and presence of ABC Company in the Middle East and Africa region. With a focus on the above business goals ABC COMPANY was looking for a Warehouse Management solution to

  • Improve their order fulfillment service rates,
  • Improve delivery cycle times
  • Improve inventory efficiency
  • Improve profit margins with real time update of latest pricing information
  • Reduce operational costs
  • Improve overall customer satisfaction

Solution:

Technoforte's PALMS WMS solution was implemented to address the current gaps and limitations and assist and accelerate the process towards achieving overall business goals of ABC COMPANY.

PALMS Sales Order to Dispatch and Purchase to Binning modules with customizations provided the capabilities for a major leap forward.
Critical Interfaces that were developed included:

  • AP and AR information to SAP
  • EDI interfaces for Organization change, Part Registration, GIT information etc.
  • Part Label printing
  • Pack Label printing

Benefits:

  • Take faster and better decisions on inventory, pricing etc
  • Improve customer satisfaction with committed delivery cycles
  • Delight their premium customers with priority / overriding allocations
  • Get better visibility on the day-to-day operations through real-time information
  • Reduce operational costs
  • Sales Order to Invoice cycle time reduced from 45 days to 6 days
  • Back Order lines reduced from 4000+ to 465 lines
  • Supplier lead times reduced from 180 days to 30-60 days due to better forecasting and procurement.

 

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